Our Cookie Philosophy: Clinical Clarity, Not Surveillance
We use cookies with the same precision we apply to meal plans: only what’s necessary, clearly labeled, and always with your consent. This page explains exactly what we collect, why we collect it, and how you can adjust your preferences at any time.
"Transparency isn't a feature; it's the foundation of trust. We treat your data like we treat your diet: essential only, no empty calories."
Essential Cookies: The Non-Negotiables
These cookies are strictly necessary for the website to function. They handle security, network management, and allow you to access your consultation portal. Without them, our booking system cannot save your progress, and secure sessions would fail.
-
•
Session Authentication: Keeps you logged in securely during your consultation. Expires when you close the browser.
-
•
Security Token: Protects your booking form from cross-site request forgery attacks. No personal data is stored.
-
•
Load Balancer: Directs you to the nearest server for faster page loads. Anonymized IP only.
Performance & Analytics: Measuring What Matters
We only enable analytics after you consent. Our stack is self-hosted, ensuring your data never leaves our controlled environment for advertising networks.
Page Performance
OptionalTracks load times and script execution to optimize speed. Helps us identify if our booking form is lagging on older devices.
- • Anonymized Session ID
- • Device Type (Mobile/Desktop)
- • Time on Page (No clicks tracked)
Consultation Flow
FunctionalMonitors drop-off rates in the booking wizard. We use this to fix friction points—like confusing date selectors or unclear pricing.
- • Step Completion Rate
- • Form Validation Errors
- • No Financial Data
Content Relevance
InsightMeasures which articles (e.g., "Diabetes & Festive Seasons") resonate most. Guides our nutritionists on what topics to cover next.
- • Article Views
- • Scroll Depth (Anonymized)
- • Search Queries (Not linked to user)
Third-Party Integrations: Our Strict Criteria
We rarely use third-party cookies. When we do, it’s for specific functionality like embedded maps on our contact page or social media sharing buttons. These providers operate independently, and we cannot control their data collection.
Trade-off Analysis
Feature
Google Maps Embed
Upside
Easy Directions
Downside
Google Tracks IP
Mitigation
We load the map only after you click "Show Map," preventing automatic loading and tracking. The map is not embedded on the main page, only on the dedicated contact page.
Your Control
You can withdraw consent at any time via our Cookie Settings panel (linked in the footer). This will disable all non-essential cookies and clear existing ones from your browser session.
Data Retention Policy
- • Analytics: 14 months, then auto-deleted
- • Session Logs: 7 days (security only)
- • Booking Data: Until consultation complete + 30 days
- • No cross-border data transfers
Method Note: How We Evaluate Cookie Use
Every cookie we deploy undergoes a review against three criteria: functional necessity, data minimization, and user autonomy. We reject any tool that does not pass all three. For example, we evaluated a popular analytics tool that required user IDs but rejected it because it created identifiable profiles. We chose a self-hosted alternative that aggregates data without fingerprints.
Our privacy framework is reviewed quarterly by our clinical advisory board, which includes a data privacy officer and our lead dietitian. Changes are logged in our audit trail, which is available upon request for corporate clients.
Contact Privacy Team
Questions about cookies or data rights? Reach our Data Protection Officer directly.
NutriSihat Level 10, Menara 3 Kuala Lumpur City Centre 50088 Kuala Lumpur, Malaysia [email protected] +60 3-2345 6789 Mon-Fri: 9:00-18:00